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What Our Legal Terms Actually Mean for You

Our terms set out how your account, your data, and your transactions are handled on adam22. Access to this platform depends on your local law and the eligible regions we serve — if you're in Bangladesh and unsure whether the service applies to you…

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adam22 What Our Legal Terms Actually Mean for You
DATA AND SECURITY

How We Handle Your Account Data

Your account data — name, contact details, wallet identifiers for bKash, Nagad, or Rocket — is held securely and used only to operate your account and process your transactions. We don't sell it to third parties and we don't use it for purposes beyond what these terms describe.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable regulations. You can request details about what we hold.

Cookies and Tracking

We use cookies to keep your session active and to understand how the lobby is navigated. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by password and OTP verification. If you receive an OTP you didn't request, change your password immediately and contact support — don't share the code.

Data Requests

To request a copy of your data or ask us to delete it, contact support with your account ID. We'll confirm receipt and respond within a reasonable timeframe under applicable law.

CONTACT FOR LEGAL

Reach Us About These Terms

If you have a question about how a specific term applies to your account — your data, a transaction, or your eligibility — our support team handles these directly. We don't route legal queries through a generic FAQ loop. Reach us through any of the channels below and we'll respond with a straight answer.

Live Chat Start a chat from your account dashboard. Our team responds to policy and account queries during standard Bangladesh hours, typically from morning through late evening.
Email Support Send your query to our support address. Include your account ID and the specific term or section you're asking about so we can respond without back-and-forth.
Help Centre Our help centre covers common questions about account terms, wallet transactions via bKash, Nagad, Rocket, and data requests. Check there first for quicker answers.

Common Questions About Our Legal Terms

Real questions from account holders about how our terms work in practice — eligibility, data, wallets, and how to reach us when something isn't clear.

Access depends on your local law and whether Bangladesh falls within our eligible regions. Read the eligibility section of the full terms before opening an account to make sure the service applies to you.

Your wallet identifiers are retained for the period required under applicable regulations, then deleted. You can request confirmation of what we hold by contacting support with your account ID.

Contact support through live chat or email, include your account ID and the transaction date and amount. We'll review the record against our payment logs and come back to you with a clear explanation.

Yes. Send a deletion request to support with your account ID. We'll process it in line with applicable law — some data tied to completed transactions may need to be retained for a set period before deletion.

Yes. Material changes are communicated to your registered contact before they take effect. Minor updates are posted to this page. Check back here whenever you want to see the current version.

Matching your account name to your bKash, Nagad, or Rocket registration is a standard verification step. It protects your account from unauthorised withdrawals and keeps transaction records accurate.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.